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Customer Support Specialist at inDrive

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Written Communication, Tagalog, English, Professionalism, Information Processing, Attention To Detail, Accuracy, Documentation, PC Proficiency, Office Programs, CRM Systems

Industry

IT Services and IT Consulting

Description

Customer Support Specialist Department: Customer Service and Experience Employment Type: Full Time Location: Philippines Description To be added Key Responsibilities Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries. Skills, Knowledge and Expertise Excellent oral and written communication skills for both Filipino (Tagalog) and English languages. Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software.

Responsibilities

Key duties involve handling customer interactions across phone, email, and chat, focusing on quickly and efficiently resolving issues like complaints and processing returns or exchanges. The role also requires meticulous record-keeping and updating customer data within the CRM system.