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Customer Support Specialist at inDrive

Tunis, Tunis, Tunisia -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English Communication, French Communication, Customer Service, CRM Systems, Conflict Resolution, Data Entry, Microsoft Office, Professional Dialogue, Attention To Detail, Documentation

Industry

IT Services and IT Consulting

Description

Customer Support Specialist Department: Customer Service and Experience Employment Type: Full Time Location: Tunisia Description To be added Key Responsibilities Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries. Skills, Knowledge and Expertise Excellent oral and written communication skills for both English and French languages. Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software.

Responsibilities

The role involves managing customer interactions via phone, email, and chat to resolve issues and process returns. It also requires maintaining accurate customer records in the CRM and forwarding feedback to relevant departments.