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Customer Support Specialist at inDrive

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Written Communication, Arabic Language, English Language, Professional Dialogue, Information Management, Attention To Detail, Documentation, PC Proficiency, Office Programs, CRM Systems

Industry

IT Services and IT Consulting

Description

Customer Support Specialist Department: Global Customer Support Employment Type: Full Time Location: Egypt Description To be added Key Responsibilities Responding to phone calls, emails, and chat messages. Quickly and efficiently resolving customer issues. Processing returns, exchanges, and customer complaints. Keeping records of each interaction with customers. Updating customer information in the CRM system. Collecting and forwarding customer feedback to relevant departments. Informing customers about the status of their inquiries. Skills, Knowledge and Expertise Excellent oral and written communication skills for both Arabic and English languages. Ability to conduct dialogue politely and professionally. Ability to work with large volumes of information. Attention to detail and accuracy in documentation. Proficiency in PC and basic office programs. Skills in working with CRM systems and other specialized software.

Responsibilities

The role involves responding to customer inquiries via phone, email, and chat to resolve issues and process returns or complaints. It also requires maintaining accurate customer records in the CRM and forwarding feedback to relevant departments.