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Customer Support Specialist at JazzHR Webinars
Pittsburgh, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Analytical Skills, Problem-Solving, Interpersonal Skills, Customer Service, Project Management, Troubleshooting, Communication

Industry

Description
JazzHR is looking for a Technical Support Specialist to join our team in our Pittsburgh office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: Bachelor's degree in Computer Science (or the equivalent) is required Four years of related technical support experience Technically savvy with strong project management skills Experience troubleshooting issues and achieving solutions The ability to explain to a non-technical person in a way they will understand
Responsibilities
The Customer Support Specialist will act as a product expert, reviewing and responding to software and hardware issues while collaborating with technical team members to provide exceptional customer service. They will evaluate customer objectives and suggest alternatives and recommendations.