CUSTOMER SUPPORT SPECIALIST

(Full time/ On Location in Dallas, Texas/ Base Salary + Bonus)
JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Dallas, TX. This position is responsible for assisting with the implementation of new customer accounts, responding to support requests, and helping in other ways to ensure we are delivering the highest levels of customer service.
Strong Customer Support Specialists demonstrate high technical aptitude, are great at working with Excel, show strong attention to detail, are friendly and approachable, and demonstrate a willingness to go above and beyond to meet customer needs. We don’t do the sit at home and work by yourself thing. Our team enjoys collaborating and being around other driven and motivated people. If you are looking for the opportunity to join a rapidly growing company in an entrepreneurial, team-based environment, come check us out!

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Assist with Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute on-going feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests