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Customer Support Specialist (Locator Support) at Smart Apartment Data
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

35000.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Locator Support, Multi-channel Support, Platform Navigation, Troubleshooting, Voice Support, Non-voice Support, English Communication, Software Applications, US Central Time

Industry

Market Research

Description
Salary: Php 30,000 – Php 35,000 per month Role: (Remote / Full-Time) Locations: Metro Manila, Central Visayas, Davao Region Schedule: US Central Time We are hiring a Customer Support Specialist to assist our locator clients using our software platform. This role provides multi-channel customer support through calls, email, and chat. You will guide clients on how to use the platform, answer questions, and help resolve issues. Because you will be supporting English-speaking clients, excellent spoken and written English is required. Responsibilities Provide customer support through calls, email, and chat Assist locator clients in navigating our platform Explain features and guide users step-by-step Troubleshoot common issues and provide solutions Escalate complex cases when necessary Maintain clear, professional communication with clients At least 2 years of BPO or customer support experience Experience handling voice and non-voice support Excellent English communication skills (spoken and written) Comfortable learning and using software applications Reliable internet connection and home workspace Available to work US Central Time hours Please apply only if the salary range of PHP 30,000 – 35,000 aligns with your expectations. 100% remote / home-based work Monthly salary: PHP 30,000 – 35,000 Collaborative and supportive team
Responsibilities
The specialist will provide multi-channel customer support via calls, email, and chat to locator clients using the software platform. This includes guiding users on platform usage, answering questions, and resolving common issues.