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Customer Support Specialist (Mandarin Speaking) at LittleLives

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Mandarin, Communication Skills, Helpdesk Tools, Organizational Skills, Problem-Solving Skills, Empathy, SaaS, Education, Technical Collaboration, User Onboarding, Documentation, Multicultural Team, Remote Work, Time Zone Management

Industry

IT Services and IT Consulting

Description

About Us LittleLives is a fast-growing EdTech SaaS platform, supporting thousands of preschools across Singapore, Malaysia, Vietnam, and Indonesia. With over $3M in annual recurring revenue, we are on a mission to redefine how early childhood education is managed across the region. Your Mission Be the voice of LittleLives for our Mandarin-speaking users. You will ensure a smooth, timely, and helpful customer experience across our platforms and services. What You’ll Do Provide responsive, empathetic, and clear support to users via live chat, email, and calls Handle inquiries and issues related to our platform, working closely with internal teams to resolve them Maintain accurate records of customer interactions and feedback Assist in creating and improving support documentation (FAQs, guides, help articles) in Chinese and Malay Support onboarding of new users with product walkthroughs and training Collaborate with product and technical teams to report issues and suggest improvements Help ensure service level targets are met (e.g. response time, resolution time, satisfaction ratings) What We’re Looking For 2+ years of experience in customer support, preferably in SaaS, tech, or education Proficiency in Mandarin (spoken and written) is a must Strong communication skills and a customer-first mindset Familiarity with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) is a plus Comfortable working remotely and across time zones Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team Why Join Us Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Remote-friendly, flexible work environment Competitive salary with performance-based bonuses

Responsibilities

The Customer Support Specialist will provide responsive and empathetic support to Mandarin-speaking users via various communication channels. They will also handle inquiries, maintain records, assist in documentation, and collaborate with internal teams to improve user experience.