ABOUT MEGAPORT

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

YOUR ROLE

This is a 4-month contract position based hybrid out of our Dublin office, supporting Megaport’s global customer base across a range of technical, account, and general inquiries. You’ll be the first point of contact via phone and web-based platforms, helping customers navigate challenges and get the most out of our services.
Fast-paced and ever-evolving, this role suits someone who thrives on problem-solving, works well independently, and brings strong attention to detail. You’ll communicate clearly and confidently, fostering positive customer experiences and building trust with every interaction.
As a customer advocate, you’ll work closely with teams across the globe—escalating technical issues, collaborating on solutions, and contributing to a culture of service excellence. This is a great opportunity to gain hands-on experience within a high-growth tech environment, backed by a collaborative and supportive team.

WHAT YOU’LL BE DOING

• Deliver exceptional customer service through every interaction.
• Handle and manage inquiries across multiple communication channels.
• Consistently meet or exceed customer support KPIs and SLA targets.
• Comply with established procedures, policies, and operational standards.
• Accurately document all activities using appropriate systems and tools.
• Diagnose and resolve network, portal, and account issues using a range of troubleshooting tools.
• Prioritise first-contact resolution and maintain clear communication with customers until issues are fully resolved.
• Identify and recommend opportunities for customers to optimise and enhance their services.
• Apply creative problem-solving to deliver the best outcomes for customers.
• Coordinate requests from vendors, suppliers, and internal business units.
• Serve as a key liaison, providing accurate and detailed updates on unresolved incidents to business units, customers, and management.