Customer Support Specialist (Mental Wellbeing) at OpenUp Technologies B.V.

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem Solving, Engagement, Teamwork, Technical Troubleshooting, User Experience, Data Analysis, Proactivity, Resilience, Curiosity for AI, Mental Wellbeing, Cognitive Behavioral Therapy, Mindfulness-Based Stress Reduction, HR Knowledge, Digital Engagement

Industry

Mental Health Care

Description

Who we are At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive and practical mental health services. Through our platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed experts. We believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition, exercise, and sleep, we offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care. OpenUp is ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 400K+ employees, e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds. About the job At OpenUp we are focussing on the preventive care, what means that we don’t do diagnosis, but we are there for the day-to-day struggles, such as work related problems, relationships issues, self confidence, purpose of life and lots more! As a Customer Support Specialist (Mental Wellbeing), you will be the first line of support for our users, providing guidance and resources to enhance their mental well-being. You will drive user engagement, manage chat groups, and collaborate with our Product team to improve the user experience. Your responsibilities will be split approximately as follows: 50% supporting end users, 30% acting as a bridge between OpenUp, referral institutions, and users, and 20% supporting the Customer Success team with transactional queries. Primary responsibilities Be the first point of contact for users reaching out through phone, chat, or email — offering a warm welcome and clear guidance. Answer platform- and product-related questions, troubleshoot basic technical issues, and direct users to the right resources. Support individuals with everyday challenges by listening, providing practical advice, and connecting them with relevant OpenUp services. Manage and drive engagement in chat groups (Rooms) within the app to foster an active community. Promote our offerings (masterclasses, group sessions, self-guided care, one-on-one sessions) in a clear and engaging way. Act as a bridge between OpenUp, referral institutions, and users, ensuring smooth communication and coordination. Support the Customer Success team by handling transactional queries from small businesses and being the first point of contact for HR-related inquiries. Secondary responsibilities Collaborate with the Product team to share user feedback and help design an even better experience. Collect and update FAQs based on user interactions. Analyze data and trends to improve support services and user engagement. Contribute to a self-managing team culture by coordinating with colleagues on scheduling and shared responsibilities. Goals and outcomes Deliver excellent first-line support that makes users feel welcomed and understood. Drive activation and engagement across the OpenUp platform. Contribute to the continuous improvement of our support services and customer experience. Reporting structure Reports to the CS Team Lead Collaborates closely with the Product team, Experts, and other stakeholders About you You’re motivated to work in a fast-paced, international startup environment. Your values align with OpenUp’s mission: openness to cultural diversity, genuine motivation to help others, and a long-term orientation for finding lasting solutions. You thrive in a dynamic, growing team where no two days are the same. Next to that: Fluency in English and Dutch are a must. You have a BA degree in a people or business-related field (e.g. HR, Business, Psychology, Behavioral Science, Social work, or a related area). Experience in customer support is required, with a strong understanding of processes, tools, and workflows. You’re a team player, but also able to work independently and proactively. You manage multiple tasks with ease and can flexibly switch between them. You know how to build and maintain user engagement in a digital/remote setting. You are solution-focused and able to provide clear, practical advice in a short period of time. You’re resilient, proactive, and comfortable working in a fast-paced environment. You have solid computer skills and an interest in experimenting with new technologies. Curiosity for AI and its potential in improving user engagement is a strong plus. Prior experience in HR, employee wellbeing, or preventive care is a plus, but not required. Training in Cognitive Behavioral Therapy (CBT) or Mindfulness-Based Stress Reduction (MBSR) is also a plus. What you can expect Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer: Yearly development budget of €1500. Company wide training programs. Daily healthy and vegetarian lunch at our office. Flexible work model (hybrid and options for remote work). Monthly drinks and company wide summer fest and other fun activities. 27.5 vacation days per year. Free and unlimited access for you and your family to all our products, including our psychologists. Next steps Excited about this role at OpenUp? We love to learn more about you. Send us your application (in English) through our website and we will be in touch with you soon. Do you have any questions? You can look at our frequently asked questions. Is it not answering your questions or you have a comment? Please don't hesitate to contact our Talent Acquisition Specialists. At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us! We may use artificial intelligence (AI) tools to streamline parts of our recruitment process. These tools assist our recruitment team but do not replace human judgement. All hiring decisions are made by humans. If you would like more information about how we use AI in the process, please contact us.

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Responsibilities

As a Customer Support Specialist, you will provide first-line support to users, offering guidance and resources to enhance their mental well-being. You will also manage chat groups and collaborate with the Product team to improve user experience.