REQUIREMENTS (PREFERRED):

· Bachelor’s Degree (preferred)
· Excellent follow-up skills.
· Understand the sense of urgency and importance of accuracy
· Reliable (on time to work).
· Ability to learn new things quickly especially reporting tools
· Ability to keep a high level of confidentiality, discretion and professionalism
· Outstanding interpersonal and communication skills, both verbal and written.
· Excellent organizational, time management skills, and ability to recognize opportunities to improve and streamline processes.
· Must be able to multitask with attention to detail and handle heavy flow of incoming and outgoing requests for meetings or information.
· Self-starter; ability to independently anticipate needs, look ahead, plan for contingencies, manage concurrent tasks, prioritize tasks and follow-up.
· Strong PC skills, including proficiency in Microsoft Office Suite: Outlook, PowerPoint

REQUIREMENTS (PREFERRED):

• Provide a consistent high level of customer service; must have outstanding people skills
• Excellent follow up skills.
• Understand the sense of urgency and importance of accuracy
• Reliable (on time to work).
• Proficiency with Windows-based PC applications including: Excel, Word,

Powerpoint, etc.

• Ability to learn new things quickly especially reporting tools.
• Support the business mission and function as a team member.

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Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In perso

· Actively support the operations of the SunfirePOS including:

• Scheduling and performing demos
• Keep the knowledge base updated
• All aspects of boarding including ordering equipment, setting up equipment, MPA processing, and deployment

· Process subscriptions and invoice billing to ISO’s
· Learning the various online systems that help us support our merchants
· Provide assistance to merchants who submit support tickets through POS – update responses in the POS
· Work closely with Project Manager, Service Team, and Sales Team
· Provide agent support via email, phone and Zoom
· Communicate directly with the POS developers and manage updates
· Follow up with stores to ensure they are not having any issues with the POS
· Setting up new merchants on POS, CRM and boarding on platforms
· Learn the various products and services that Metro has to offer, such as gateways, virtual terminals, website design, etc.
· Research equipment and vendors to support Sunfire POS
· Create reports and analyze data for merchants and management
· Attend conferences, trade shows when needed
· Provide on-call after hours support
· Work closely with website/SEO developers to improve content on our various websites
· Assist with writing procedures for team members, merchants, dealers, etc
· Setting up and managing ongoing training webinars for clients
· Provide support to COO and CRO with regards to projects, training, assisting dealers/ISO’s, etc
· Review daily/weekly updates from developers and test them in the software for accuracy and completeness
· Assist with putting together presentations for potential new clients