Customer Support Specialist at moomoo

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Technical Support, Trading Platforms, Interpersonal Skills, Empathy, Attention to Detail, Team Player, Time Management

Industry

Financial Services

Description

Customer Support Specialist Responsibilities Responsible for local and overseas customers/clients, the work languages used are English, Thai and Chinese. Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. Assist customers/clients with trading account registration, onboarding and verification processes. Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered. Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary. Responsible for proper recording, filing and organizing of customer feedback and suggestions. Contribute to the development of customer service processes, knowledge bases, and training materials. Perform with other ad-hoc duties as per assigned from time to time. Please note that only short-listed candidates will be contacted. Requirements Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. Computer literacy is preferred. Language proficiency in English, Thai is a must, while Chinese/Mandarin is advantageous. Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. We offer a comprehensive and holistic work experience and package as follows: Competitive compensation and benefits. Fun loving and diverse work environment Business casual work attire everyday

Responsibilities

The Customer Support Specialist is responsible for assisting local and overseas customers with inquiries and providing support through various communication channels. They will also handle account registration, resolve concerns, and contribute to the development of customer service processes.