It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.

• Manage customer support tickets, calls and emails within service level agreement requirements, including confidential information
• Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues
• Identify, evaluate and resolve customer computer, system, server and user related issues
• Document issues and resolution progress
• Educate/train internal team members on processes, products and technical escalations
• Educate/train customers on solutions current status, delivery alternatives and announced updates
• Enhance program and product awareness with focused messaging
• Identify and propose potential system and customer relationship enhancements, including upsell opportunities
• Interpret and communicate specialized technical material into information usable by customers
• Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature desig