Customer Support Specialist - NO Weekends at Clearwave Fiber LLC

Gardner, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

19.0

Posted On

06 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Multitasking, Attention To Detail, Math Skills, CRM Tools, Salesforce, Time Management, Adaptability, Teamwork, Data Entry, Conflict Resolution, Technical Support, Remote Work, Performance Metrics

Industry

Telecommunications

Description

Description You must reside in one of these states to be eligible for hire: ALABAMA, ARKANSAS, FLORIDA, GEORGIA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, LOUISIANA, MISSOURI, NORTH CAROLINA, OHIO, SOUTH CAROLINA, TENNESSEE, TEXAS Customer Support Specialist – Remote | $19/hr + Uncapped Commission | M–F, No Weekends! Ready to ditch the weekend shift and join a fast-paced team where your hustle gets rewarded? Clearwave Fiber is growing—and we’re looking for motivated Customer Support Specialists who bring energy, empathy, and excellence to every interaction. You’ll be the voice of Clearwave Fiber, helping customers with billing questions, service updates, payments, account management, and non-pay disconnects. This is a high-volume, remote position where quick thinking, ownership, and top-notch communication matter. About the Role: Full-time, fully remote position Hours: Monday through Friday, 8:00 AM – 6:00 PM EST (must be fully available during these hours) Starting Pay: $19/hr (non-negotiable) + uncapped commission Fast-paced, back-to-back calls in a high-volume environment You’ll use multiple systems including Salesforce and internal platforms Must be confident working independently while following company policies and meeting performance metrics Why You’ll Thrive Here: We know this role isn’t for everyone—and that’s okay. But if you're the kind of person who: Has Purpose – You take a customer-first approach and value being part of a growing team Takes Ownership – You’re disciplined, dependable, and thrive without micromanagement Shows Courage – You’re confident navigating performance-driven environments Is Resourceful – You adapt quickly, troubleshoot effectively, and solve problems on the fly Values Simplicity – You find clear, efficient ways to resolve complex issues …then you’ll fit right in with our team. What You’ll Do: Own every customer interaction—calls, chats, and emails—and turn issues into solutions Support billing inquiries, service changes, payments, disconnects, and collections Educate customers on services, statements, upgrades, and self-service options De-escalate challenging conversations and set clear follow-up expectations Accurately enter data into CRM systems (e.g., Salesforce) and follow through Thrive in a metrics-driven environment focused on quality, speed, and service Collaborate across teams to ensure the best customer experience possible Stay engaged with admin functions between calls that keep operations running smooth Requirements What You’ll Bring: High School Diploma or GED (required) At least 1 year of customer service experience (preferred) Full availability during M–F, 8:00 AM – 6:00 PM EST Ability to multitask and remain calm under pressure Strong math and communication skills with an attention to detail A sense of urgency to deliver efficient, high-quality support Comfortable using Microsoft Office, CRM tools, and multi-screen systems A quiet, dedicated remote workspace with reliable internet A positive, team-first attitude with a strong work ethic Perks & Pay: $19/hour starting wage (non-negotiable) Uncapped commission—earn more based on your performance No weekends, ever 100% remote position Day 1 benefits: medical, dental, vision 401(k) with immediate company match Up to 20 days of PTO in your first year 6 paid holidays Company-paid life insurance and disability plans Company-provided computer and equipment Free Clearwave Fiber internet (if you live in our service area) Growth, training, and recognition opportunities Remote Work Requirements: Quiet, distraction-free workspace High-speed, wired internet Smoke/carbon monoxide detector Comfortable desk, chair, and lighting Ability to sit and use a headset for extended periods Who We Are: Clearwave Fiber doesn’t just connect homes and businesses—we connect communities. Backed by industry leaders and driven by purpose, we’re expanding our 100% fiber network throughout the Midwest and Southeast. We operate with five core values: Purpose, Ownership, Courage, Resourcefulness, and Simplicity—and we live them every day. Final Details: Employment is contingent upon successful completion of a background check and drug screen. Clearwave Fiber is proud to be an Equal Opportunity Employer.

Responsibilities

The Customer Support Specialist will handle customer interactions through calls, chats, and emails, addressing billing inquiries and service changes. They will also educate customers on services and ensure a high-quality support experience in a metrics-driven environment.