Customer Support Specialist

at  NRC Health

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

As a Customer Support Specialist, you have a passion for providing exceptional customer service and a relentless drive to resolve issues. You will be responding to customer requests via calls, email and chat, and will quickly assess needs to provide accurate support and work to resolve issues in a timely manner. You may also need to escalate issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer. Following the issue, you will document all support interactions in detail. You’ll maintain a high-touch, calm, courteous and professional demeanor at all times, using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences to everyone you work with. You will be responsible for staying up-to-date on company news, product statuses, new features and process changes. You will use available resources to troubleshoot and resolve issues and will contribute to materials as needed to assist the team in resolving issues quickly. Additionally, there may be other duties as assigned.