CUSTOMER SUPPORT SPECIALIST

OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.
We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

BASIC QUALIFICATIONS

• Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred
• 1+ years of experience in internet, trading, or fintech customer support roles preferred
• Familiar with digital assets and basic contract trading concepts and terminology
• Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude
• Able to work shifts, including nights and public holidays

SKILL REQUIREMENTS

• Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)
• Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)
• Basic data literacy to categorise and summarise tickets independently
• Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus

PREFERRED QUALIFICATIONS

• Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage
• Experience managing or supporting Telegram/Discord communities
• Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs
• Experience working alongside AI-powered customer service systems or AI agents