Customer Support Specialist (part-time) at PTLA Real Estate Group

Lubbock, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polished Presentation, Proven Sales Skills, Problem Solving, Conflict Resolution Skills, Multi-tasking, Strong Verbal Communication Skills, Strong Written Communication Skills, Team Player, Intermediate Computer Skills, Internet Savvy

Industry

Real Estate

Description

PRIMARY RESPONSIBILITIES: Meets and exceeds weekly revenue/leasing goals Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers. Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws. Completes assigned tasks and projects as directed by direct supervisors QUALIFICATIONS: Polished Presentation Proven Sales Skills Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy CORE COMPETENCIES: In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific: Achievement Focus Adaptability Business Ethics Customer Service Communications Consultative Selling Sales Skills EDUCATION AND/OR TRAINING: High school diploma, GED or equivalent Job Type: Part-time Application Question(s): This position will require the ability to work more than 20 hours a week between the end of August to mid-September. It will also require flexibility to work weekends. Are you comfortable with both requirements? Ability to Commute: Bellingham, WA 98229 (Required) Ability to Relocate: Bellingham, WA 98229: Relocate before starting work (Preferred) Work Location: In person

Responsibilities

The Customer Support Specialist is responsible for meeting revenue goals and providing excellent customer service through various initiatives. They will also present the community to prospective residents and manage relationships with leads throughout the leasing process.