Customer Support Specialist Part time at Zeffy

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

55000.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Technical Troubleshooting, Written Communication, Project Management, Nonprofit Experience, Tech Savvy, SaaS Experience, CRM Familiarity, Community Involvement, Bilingual Communication

Industry

Description

About Zeffy Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually. Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still lack modern tools. We believe the greatest opportunity for technology today is to amplify the impact of nonprofits. Built on a sustainable, self-funded model, Zeffy reaches over 1M donors monthly and grows profitably, giving us the freedom to focus fully on our mission. Nonprofit workers are heroes. They deserve the best technology, and we’re hiring top minds and top hearts to build it for them. About the role: As a Customer Support Specialist at Zeffy (reporting to the Head of CS), you’ll help thousands of nonprofits get the most out of our tools. You’ll spend most of your time supporting users via email and callbacks, and the rest owning projects that improve our support processes, tools, and overall experience. This is a part-time role (20–25 hours per week), with evening and weekend shifts, perfect for someone who’s currently studying and looking to make a real impact while gaining hands-on experience in a fast-growing tech company. Compensation is based on a full-time annual salary range of $45,000–$55,000 and will be paid pro rata according to your hours. We’re not your average support team. Unlike traditional tiered setups, everyone on our team handles complex and meaningful cases from day one. Our team of seven is passionate, driven, and if we’re being honest… pretty cool. We have the best clients. Our users are nonprofit organizations doing incredible work. They’re kind, mission-driven, and genuinely appreciative of the help we provide. Our 4.9/5 satisfaction score speaks for itself! If you’re ambitious, tech-savvy, and thrive in fast-paced environments, we’d love to meet you. More precisely, you will: Support Zeffy Users : Act as a product expert and respond to nonprofit and donor questions via email and callback requests Troubleshoot product or technical issues and collaborate with the dev team when needed Maintain and update our internal support tools: templates, snippets, help centre articles, and chat flows No “agent levels” or “tiers”, you’ll be trusted with complex questions from day one Preferred experience (qualifications) 6 months+ of experience in a customer facing role Excellent written communication in English and in French Track record of owning tasks or projects to completion Experience working or volunteering with a nonprofit Tech-savvy and quick to learn new software Bonus: Previous experience in SaaS industry Familiarity with HubSpot, other CRMs or helpdesks Background in political science, social work, or community involvement 💡 Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't check every box. If this applies to you and you are interested in the position, we'd love to hear from you! Working at Zeffy will feel like home if 🌱 You're driven by ambition at scale: You’re passionate about making a difference and believe technology can empower nonprofits to tackle the world’s biggest challenges. You keep it simple: You value clarity and efficiency, knowing that the best solutions are often the simplest ones. You’ve got each other's backs: You collaborate with kindness, communicate openly, and celebrate the successes of those around you. Why join us at Zeffy? 💜 Be part of a purpose-driven company: We are profitable and growing fast, with a sustainable model that supports nonprofits. Experience real impact: With 200% year-over-year growth, we’ve helped them raise nearly $1 billion, and we’re just getting started! Work in a collaborative environment: Join an ambitious, passionate team in our beautiful office, located in Le Plateau. Recruitment Process Call with Recruiter (45 min) Meeting with Hiring Manager (1.5h) Case Study (2h) Cultural interview with leadership (1h) Reference check / Team lunch Job offer Zeffy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

As a Customer Support Specialist, you will support thousands of nonprofits by responding to user inquiries and troubleshooting technical issues. You will also own projects to improve support processes and tools.