Provide timely and professional support to customers in response to their queries and requests. This will also include following up on customer survey responses
Accurately track and document all customer interactions in our CRM system, Hubspot and support with related reporting
Proactively identify opportunities to enhance the customer experience and contribute to the development of our customer knowledge base.
Assist with onboarding new customers and supporting them during their early use of the Pax2pay system
Support the CDD specialist with transaction monitoring ensuring all flagged transactions reviewed and resolved or escalated
Collaborate with the wider team to support and contribute to ongoing projects.
Functional Skills
Excellent written and verbal communication with the ability to explain technical concepts to a non-technical audience
Problem solving and analytical skills with a proactive approach to finding a resolution
Experience using a CRM and support ticket system
Fluency in english is essential and additional european languages would be a significant advantage
Technical aptitude and the ability to quickly learn new software and systems
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