At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you’ll be at the heart of this mission — the friendly, knowledgeable voice that our customers turn to when they need help. You’ll be the first point of contact for users of our SaaS products, guiding them through queries, solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions.

• Serve as the first point of contact for incoming customer inquiries via email, chat, and phone.
• Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case.
• Provide clear, easy-to-follow guidance on our products and solutions.
• Maintain a professional, empathetic, and customer-first approach in every interaction.
• Educate customers on features, best practices, and self-service resources to help them get the most from our products.
• Gather and share customer feedback to help improve our products and services.
• Identify recurring issues and recommend process improvements to enhance customer satisfaction.
• Collaborate closely with internal teams to ensure a seamless, consistent support experience.