If you’ve ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure — you already have the skills we’re looking for. At Person Centred Software, we’re transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system.
As a Product Support Advisor, you’ll be the first point of contact for care providers using our eMAR and other SaaS products — guiding them through queries, solving problems, and ensuring every interaction is a positive one. If you’ve got great communication skills, a knack for explaining complex things simply, and an interest in technology, we’ll give you the training you need to succeed.

• Be the friendly, professional voice for our customers, answering queries via email, chat, and phone.
• Support customers using our eMAR product, helping them navigate features and resolve issues.
• Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed.
• Explain product features and guide customers step-by-step, just like you would when advising on prescriptions or over-the-counter products.
• Share tips, best practices, and self-help resources so customers get the most from our solutions.
• Work with internal teams to ensure smooth, consistent support for every customer.
• Spot patterns in questions or problems and suggest improvements.
• Gather feedback to help us make our products even better.