CUSTOMER SUPPORT SPECIALIST

Job Location: Montreal, QC
Job Type: Full-time
Who We Are
We are a growing and dynamic FMCG (Fast-Moving Consumer Goods) trading company, specializing in national brands for household and beauty products. Our lean team is based in Montreal, with efficient warehouse operations in Milton, Ontario. We work with distributors and retailers across Canada and the U.S., priding ourselves on quick turnaround times and strong client relationships. We’re looking for someone who can maintain precision and organization in a fast-paced environment.
Your Role
As a Customer Support Specialist, you will be instrumental in ensuring seamless order-to-delivery processes and providing exceptional service to our valued B2B clients. This role is perfect for someone who is highly disciplined, customer-focused, and has a keen sense of commercial opportunity.

What You’ll Do:

• Be the anchor: Serve as the primary point of contact for our B2B customers, expertly managing inquiries regarding orders, products, and shipments.
• Master the order flow: Accurately process sales orders and ensure all details align with customer requirements.
• Proactive Logistics Coordination: Work with our 3PL warehouse to ensure timely order fulfillment and track shipments.
• Strategic Problem-Solver: Proactively identify and resolve order hurdles. This includes spotting commercial opportunities, such as collaborating with sales reps to upsell or maximize order value.
• Issue Resolution: Swiftly and effectively troubleshoot customer issues and shipping discrepancies.
• Data Integrity: Maintain accurate customer records and communication logs.

What We’re Looking For:

• 3-5 years of experience in a customer support or order desk role, ideally within B2B, FMCG, or distribution.
• Exceptional communication skills (written and verbal) that convey professionalism and clarity.
• A strong sense of discipline and meticulous attention to detail. You thrive on accuracy and organization in a dynamic setting.
• Proven ability to manage priorities effectively and maintain composure under pressure.
• A natural inclination for problem-solving with a pragmatic, creative, and commercially-aware mindset.
• Proficiency with CRM and order management systems (e.g., B2B Wave, Shopify, Spark Layer, QuickBooks, etc.).
• Fluency in English is essential. French is a definite asset.
• An understanding of the Consumer Goods Wholesale and Distribution industry is a major plus; ideally, you have prior experience within this sector.

What We Offer:

• The opportunity to play a pivotal role in a growing company.
• A dynamic, collaborative, and fast-paced work environment where your contributions directly impact business success.
• Competitive salary.
• Exposure to international trade and the exciting FMCG market.
• Located in our vibrant Montreal office.

If you’re a disciplined and commercially-minded customer support professional ready to make a significant impact, we encourage you to apply!

• Be the anchor: Serve as the primary point of contact for our B2B customers, expertly managing inquiries regarding orders, products, and shipments.
• Master the order flow: Accurately process sales orders and ensure all details align with customer requirements.
• Proactive Logistics Coordination: Work with our 3PL warehouse to ensure timely order fulfillment and track shipments.
• Strategic Problem-Solver: Proactively identify and resolve order hurdles. This includes spotting commercial opportunities, such as collaborating with sales reps to upsell or maximize order value.
• Issue Resolution: Swiftly and effectively troubleshoot customer issues and shipping discrepancies.
• Data Integrity: Maintain accurate customer records and communication logs