PHOENIX INSTRUMENTS, INC.

Phoenix Instruments, Inc. is a medical device company focused on a streamlined supply chain and operational efficiency, offering premium, reusable surgical instrumentation. Phoenix Instruments’ product portfolio contains more than 10,000 unique handheld surgical instruments covering the full range of surgical specialties. Established in 1989, the company has a strong client base that is serviced through exceptional service and products, while focusing on positively impacting patient outcomes. The company serves its customers through its corporate headquarters in Naperville, IL.

CUSTOMER SUPPORT SPECIALIST JOB DESCRIPTION

Phoenix Instruments is seeking a Customer Support Specialist to support our clients and business operations. Primary responsibilities include responding to customer’s inquiries, assist with product related questions, completing customer quotations, entering sales orders into the software system, processing returns, and invoicing shipped orders. Additionally, tasks to support the accounting and supply chain departments may be assigned.
The role may require fulfilling support-related requests, answering product questions, processing shipments, invoicing, and administrative support as needed. The Customer Support Specialist role is fast-moving, requires liaising with many stakeholders (management, warehouse team, purchasing, customers, sales representatives, corporate and clinical customer contacts, etc.) and necessitates a holistic understanding of the company’s operations.
The role is full-time with standard business hours, with occasional work outside of normal business hours.

REQUIRED SKILL SET:

• Education: Bachelor’s Degree required
• 3-5 years relevant experience
• Proficiency in Microsoft Outlook, Excel and Word
• with strong Excel skills preferred
• Familiarity with Sage MAS 90 ERP or similar ERP systems (preferred)