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Customer Support Specialist - Portuguese Speaker - 9 Months Renewable Contr at Teleperformance
George Town, Penang, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Helpdesk, B2B Experience, Communication, Problem-Solving, Multicultural Environment, Email Support, Chat Support, Phone Support, Order Management, Account Management, System Usage, Collaboration, Documentation, Escalation Handling, Process Improvement

Industry

Outsourcing and Offshoring Consulting

Description
Overview About the Role We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately. Qualifications Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred). Proficient in English and Portuguese (both written and verbal). Strong communication and problem-solving skills. Comfortable working in a fast-paced, multicultural environment. Willing to work on a 9-month renewable contract. Responsibilities Key Responsibilities Provide first-line support to business clients via email, chat, or phone. Manage and resolve B2B inquiries related to orders, accounts, and system usage. Collaborate with internal teams to ensure timely and accurate responses. Document all customer interactions and feedback within the system. Handle escalations professionally and ensure service-level targets are met. Support process improvements and contribute to continuous service enhanceme
Responsibilities
Provide first-line support to business clients via email, chat, or phone. Manage and resolve B2B inquiries related to orders, accounts, and system usage.