Customer Support Specialist at PTLA Real Estate Group

San Leandro, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Property Management, Bilingual, Microsoft Office, Communication, Administrative Support, Work Order Management, Safety Reporting, Leasing Support, Vendor Coordination, Unit Inspections, Office Organization, Document Management, Meeting Organization, Contract Negotiation, Curb Appeal Audits

Industry

Real Estate

Description

Responsibilities Provide excellent external customer service through timely updates to the portfolio team, residents and, when necessary, owners in accordance with company policies and procedures. Evaluate, schedule, and manage work orders and maintenance requests, along with tenant and vendor communication, in accordance with company policies and procedures. Provide information and direction to vendors, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption. Communicate with residents and inspect vendor work when necessary to resolve issues timely and effectively. Provide leasing support for prospective residents. Document and report safety concerns that need immediate attention. Identify opportunities and make recommendations for improved operation and service excellence. Review and submit invoices into system of record for completed work orders and maintenance requests. Invoices must be approved by the Portfolio Manager or Assistant Portfolio Manager unless invoice amount matches the approved bid amount. Periodically conduct unit inspections and curb appeal audits and facilitate property repairs as a result thereof. Periodically posts notices at the properties. Treats all tenants equally and consistent with company policies and procedures. Adheres to the letter and spirit of Fair Housing and Employment laws. Completes additional ad hoc tasks or projects as assigned by the Portfolio Manager or Managing Director. Provide property management support to clients, tenants, staff, and prospects by phone and in the office. Maximize office productivity through proficient use of Microsoft Office and other appropriate software applications. Provide administrative support including organizing the office, managing the phone and copy systems, ordering supplies and equipment, maintaining the office condition, and managing contract and price negotiations with service providers. Provide administrative support to the Director and Portfolio Managers by preparing and distributing letters and notices, scanning and organizing documentation and organizing meetings. Manage the organization, disbursement and tracking of client property lockboxes, keys, passes and remotes. Work Remotely No Qualifications and Experience Proficient with Microsoft Office suite, including Word, Excel, Outlook, and Teams. Two years of experience in a receptionist or customer service role. Experience in Property Management preferred. Bilingual in English and Spanish Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: Day shift Experience: Customer service: 2 years (Required) Language: Spanish (Required) License/Certification: Driver's License (Required) Ability to Commute: San Leandro, CA 94577 (Required) Work Location: In person

Responsibilities

The Customer Support Specialist is responsible for providing excellent customer service, managing work orders, and coordinating with vendors and residents. They also support leasing efforts and ensure compliance with safety and fair housing regulations.