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Customer Support Specialist at PTLA Real Estate Group
Eugene, Oregon, United States -
Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

21.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Polished Presentation, Problem Solving, Conflict Resolution, Multi-tasking, Verbal Communication, Written Communication, Team Player, Intermediate Computer Skills, Internet Savvy

Industry

Real Estate

Description
PRIMARY RESPONSIBILITIES: Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores. Manages resident experience from move-in to the renewal process. Actively involved in ensuring first-class property curb appeal including preparing apartments to optimum visual appeal for prospective customers. Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws. Assists with work order processing, vendor management, and resident communication. Posts physical resident communications, as needed. Completes assigned tasks and projects as directed by direct supervisors. QUALIFICATIONS: Polished Presentation Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy CORE COMPETENCIES: In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to: Achievement Focus Adaptability Business Ethics Customer Service Communications EDUCATION AND/OR TRAINING: High school diploma, GED or equivalent Job Type: Full-time Pay: $19-$21 per hour License/Certification: Driver's License (Required) Ability to Commute: Eugene, OR 97401 (Required) Ability to Relocate: Eugene, OR 97401: Relocate before starting work (Preferred) Work Location: In person The pay range for this role is: 19.00 - 21.00 USD per hour
Responsibilities
The Customer Support Specialist provides excellent customer service and manages the resident experience from move-in to renewal. They also ensure property curb appeal and assist with work order processing and vendor management.