Customer Support Specialist at PTLA Real Estate Group

Bellingham, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

23.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Skills, Problem Solving, Conflict Resolution, Communication, Team Player, Computer Skills, Adaptability, Achievement Focus, Business Ethics, Consultative Selling

Industry

Real Estate

Description

PRIMARY RESPONSIBILITIES: Meets and exceeds weekly revenue/leasing goals Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers. Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws. Completes assigned tasks and projects as directed by direct supervisors QUALIFICATIONS: Polished Presentation Proven Sales Skills Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy CORE COMPETENCIES: In order to achieve success, the PTLA team must embrace certain core principles and values. Each team member should possess the first column (bolded). The additional competencies are position specific: Achievement Focus Adaptability Business Ethics Customer Service Communications Consultative Selling Sales Skills EDUCATION AND/OR TRAINING: High school diploma, GED or equivalent Job Type: Full-time Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift License/Certification: Driver's License (Required) Ability to Commute: Bellingham, WA 98229 (Required) Work Location: In person Pay: $22.00 - $23.00 per hour

Responsibilities

The Customer Support Specialist meets and exceeds revenue goals while providing excellent customer service. They present the community to prospective residents and manage relationships from first contact to move-in and renewal.