Overview: As a Customer Support Specialist in the Dealer Services Department of Pure Finance Group, you play a pivotal role in ensuring exceptional dealer and customer experiences. Your primary responsibilities include addressing customer queries, resolving issues, providing training, and managing various concerns related to dealers and funding. You will collaborate closely with Relationship Managers, Outbound Specialists, and other team members to uphold high standards of service and satisfaction.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Knowledge of finance, loans, or home improvement industry preferred.
• Problem-solving abilities and a customer-centric mindset.
• Detail-oriented with excellent organizational skills.
• Ability to adapt to a dynamic and fast-paced environment.

Benefits: Joining as a Customer Support Specialist means being part of a dynamic team where your contributions truly matter. You’ll enjoy opportunities for career growth through ongoing training and development, all within a collaborative and supportive work culture. We offer competitive compensation, comprehensive benefits, and promote a healthy work-life balance, ensuring you can thrive both professionally and personally. Your role will have a direct impact on our dealers and customers, making your work meaningful and rewarding.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Hybrid

Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience:

• Customer relationship management: 2 years (Required)

Ability to Commute:

• Laurel, MD 20707 (Preferred)

Work Location: Hybrid remote in Laurel, MD 2070

Benefits: Joining as a Customer Support Specialist means being part of a dynamic team where your contributions truly matter. You’ll enjoy opportunities for career growth through ongoing training and development, all within a collaborative and supportive work culture. We offer competitive compensation, comprehensive benefits, and promote a healthy work-life balance, ensuring you can thrive both professionally and personally. Your role will have a direct impact on our dealers and customers, making your work meaningful and rewarding.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Hybri