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Customer Support Specialist at QuickTeam

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

20000.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication, Multitasking, Troubleshooting, Coordination, Documentation

Industry

Staffing and Recruiting

Description

Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly. Role Overview: We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational. Full-time, 40 Hours/Week Fully remote, work from home Salary: ZAR 17,000-20,000/month, commensurate with skills and experience Availability to work during EST business hours. Responsibilities: Monitor EV charger statuses and identify any issues. Communicate with property owners and drivers to assist with troubleshooting. Coordinate with maintenance teams for on-site support. Document issues and resolutions in the system. Escalate complex technical problems when necessary. 3+ years of experience as a Customer Service Specialist or Technical Support Specialist Tech-savvy with strong problem-solving skills Excellent communication skills Ability to multitask and manage active issues efficiently Customer service or technical support experience in IT or related field preferred Training Provided: EV charger systems and operations Basic troubleshooting and issue resolution Coordination procedures with maintenance and property teams

Responsibilities

Monitor EV charger statuses and assist with troubleshooting. Coordinate with maintenance teams and document issues in the system.