Location: Fully Remote (Working hours: 8:00 AM – 5:00 PM EST)
Job Type: Full-Time
Compensation: $5 USD per hour

REQUIREMENTS

• 1–3 years of experience in a customer service and support role
• Fluent in both English and Spanish (spoken and written)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk
• Basic understanding of common platforms (Windows/macOS, web browsers, etc.)

ABOUT THE ROLE

We’re looking for a customer-focused Customer Support Specialist to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and ensuring they receive world-class service.
You’ll work closely with cross-functional teams and be a key part of delivering a seamless and positive customer experience.

KEY RESPONSIBILITIES

• Provide responsive and professional support to customers via email, live chat, and phone
• Troubleshoot issues related to our product or service using internal tools and documentation
• Walk users through product features, configurations, and best practices
• Escalate complex or unresolved issues to Tier 2 support or escalations teams
• Maintain accurate records of customer interactions in the ticketing system
• Help improve internal and external support documentation