Renault Trucks in Tipton has a newly created position for a Customer Support Specialist (Key Account Advisor) to provide operational support to a large customer operating vans, trucks and trailers across multiple sites.You will be the Main co-ordinator between the Customer and Renault Truck Commercials / Renault Trucks UK.Paying c£35,000 - 40 hours a week with core hours of 8 hours a day and on call between 07.00-8.30 and 17.00 to 19.00
Overview - You will be the Point of Contact for all operational aftersales functions

Duties:

• Co-ordinate with our client daily on VOR, bookings, parts orders and concerns, ensuring all bookings are correct and planned
• Point of contact for any other issues in the Renault Trucks network (service booking etc)
• Ensure all paperwork is correct and delivered following compliance requirements
• Point of contact for invoice and account queries
• Coordinate MOT bookings with relevant dealers and the client
• Liaise with RTC Dealers and the Dealer Network on VOR
• Liaise with RTUK on repair / technical programmes and special projects, manage the roll-out within RTC
• Coordinate breakdowns to closest RTC site (or coordinate back to the Tipton Van Centre if no lift availability)
• Hold monthly review meetings to discuss any operational or technical concerns with relevant DPMs in attendance
• Collate stats on defects / failures to identify trends or issues to escalate and get ahead of.
• Feedback weekly stats on downtime
• Managing and updating / implementing service contracts

• Co-ordinate with our client daily on VOR, bookings, parts orders and concerns, ensuring all bookings are correct and planned
• Point of contact for any other issues in the Renault Trucks network (service booking etc)
• Ensure all paperwork is correct and delivered following compliance requirements
• Point of contact for invoice and account queries
• Coordinate MOT bookings with relevant dealers and the client
• Liaise with RTC Dealers and the Dealer Network on VOR
• Liaise with RTUK on repair / technical programmes and special projects, manage the roll-out within RTC
• Coordinate breakdowns to closest RTC site (or coordinate back to the Tipton Van Centre if no lift availability)
• Hold monthly review meetings to discuss any operational or technical concerns with relevant DPMs in attendance
• Collate stats on defects / failures to identify trends or issues to escalate and get ahead of.
• Feedback weekly stats on downtime
• Managing and updating / implementing service contract