Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).
When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.
The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.
The Customer Support Representative is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
The shift for this role is 10-7pm EST Monday - Friday.

KEY ACCOUNTABILITIES AND DECISION OWNERSHIP:

• Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner.
• Diagnose and resolve customer questions or problems over the telephone or through electronic communication in the areas of system configuration/setup, product functionality.
• Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
• Track and document inbound support requests and ensure proper notation of customer problems and issues.
• Work closely with customers to ensure we are providing solutions that meet their needs.
• Stay abreast of current technology in products and new product offerings.
• Identify release issues.
• Work with senior CSRs/mentors to escalate cases as needed.
• Ensure all cases are documented according to standard operating procedures.

Please refer the Job description for details