Customer Support Specialist at Rhino Rack USA

Aurora, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Multi-tasking, Communication, Empathy, Teamwork, Product Knowledge, Continuous Improvement, Order Processing, Complaint Resolution, Training, Attention to Detail, Adaptability, Efficiency, Safety Standards, Quality Standards

Industry

Motor Vehicle Manufacturing

Description

Description As a Team Member of the Rhino Rack, we look first for teammates with strong “Life Values”, such as, high integrity, a team player, respectful towards others, highly motivated, strives for excellence, embraces change, looks for continuous improvement, and a desire to do better today than yesterday. These values are important to our culture and are fundamental in building and maintaining a fun and high performing team! If the above sounds like you, then this job is for you! Your responsibilities would include; Handling a high call volume, responding to customer inquiries, multi-tasking, and problem solving. The tasks should be completed in a manner that meets company standards for safety, quality, security, and productivity. Respond promptly and professionally to customer inquiries via phone and email. Provide accurate and helpful information and Rhino-Rack products, services and warranties. Assist customers in placing orders, processing returns and resolving any issues related to their purchases. Handle and resolve customer complaints with empathy and efficiency, turning negative experiences into positive ones. Collaborate with other departments to address complex customer issues. Stay up to date with Rhino Rack product knowledge to provide informed and expert assistance to customers. Contribute to the continuous improvement of customer service processes and procedures. Strive to achieve individual and team targets for customer satisfaction and for excellence. Participate in ongoing training and development programs to enhance customer service skills and product knowledge. Requirements Education Required: High school diploma or GED Work Experience Required: 1 year of customer service experience in high call volume setting Preferred: 2-3 years of customer service/support experience General physical requirements: Light to medium work, sitting for extended periods of time, attention to detail Visual acuity requirements: Close, ability to adjust focus Motion and sensory requirements:Reaching, Standing, Walking, Pushing, Pulling, Lifting, Grasping, Typing, Talking, Hearing, Repetitive Motions Physical working conditions: Office with some exposure to noise, hazards, atmospheric conditions

Responsibilities

Handle a high volume of customer inquiries via phone and email, providing accurate information about products and services. Resolve customer complaints efficiently and collaborate with other departments to address complex issues.