We empower businesses worldwide to ship smarter. R+L Global Logistics strives to provide the best freight solutions and logistics services to our customers. We offer the highest quality domestic and international transportation services including Full Truckload (FTL), Intermodal/Rail, Expedited/Domestic Priority, Service to and from Mexico and Canada, Trade Show, Supply Chain Management, High Value/High Risk Cargo, Warehousing and Fulfillment, Value Added, Customs Brokerage and more. We focus on customer requirements in order to meet the challenges of today’s business demands. Our ability to create solutions through a wide range of transportation outlets allows R+L Global Logistics to be your complete global transportation solution.

QUALIFICATIONS

• Fluent in English with excellent verbal and written communication skills.
• Previous experience in a customer service or support role is preferred.
• Strong problem-solving skills with the ability to think quickly and adapt to change.
• Proficient in using customer support software, CRM systems, and standard office applications.
• Ability to work flexibly in a fast-paced environment.
• Empathy and a customer-focused mindset.
• High attention to detail and strong organizational skills.
  Applicants must be authorized to work in the United State Of America
  The pay range for this role is:
  19.29 - 36.88 USD per hour(Remote (North Las Vegas, Nevada, US)

ABOUT THE ROLE

We are seeking a motivated and empathetic Customer Support Specialist to join our dynamic Customer Support team. In this full-time, hourly position, you will be the first point of contact for our valued customers, helping them resolve inquiries, troubleshoot issues, and ensure they have an exceptional experience with our products and services. This role requires a customer-first attitude, excellent communication skills in English, and a passion for problem-solving.

WHAT YOU’LL DO

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Troubleshoot customer issues and provide accurate resolutions.
• Maintain detailed records of customer interactions and solutions in our support database.
• Collaborate with other departments to ensure a seamless resolution for customer needs.
• Provide feedback to the team regarding common customer concerns to improve processes and products.
• Stay updated on company products, services, and any new offerings to assist customers effectively.
• Handle escalated customer issues with patience, empathy, and professionalism.