OVERVIEW

We are seeking a dedicated and enthusiastic Customer Specialist to join our team. This role is essential in providing exceptional customer support and ensuring a positive experience for our clients. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries efficiently. If you are passionate about delivering outstanding service and have a background in sales or client services, we encourage you to apply.

REQUIREMENTS

• Proficiency in English; bilingual or multilingual skills are highly desirable.
• Previous experience in customer service or call center environments is preferred.
• Must be willing to work some evening shifts from 3pm to 9pm.
• Excellent communication skills, both verbal and written, with a focus on active listening.
• Familiarity with data entry processes and basic analysis skills for reporting purposes.
• Competence in cash handling procedures when necessary.
• Proficient computer skills, including experience with Microsoft Office applications.
• Ability to type efficiently while managing multiple tasks simultaneously. Join us as a Customer Specialist and be part of a dynamic team that values dedication and excellence in client relations. Your contributions will play a vital role in enhancing our customer experience!
  Job Types: Full-time, Part-time
  Pay: $17.00 - $20.00 per hour
  Expected hours: 25 – 40 per week
  Work Location: In perso

• Provide top-notch customer service by addressing inquiries and resolving issues via phone, email, or chat.
• Engage in outbound calling to follow up with clients and gather feedback on services.
• Assist customers with product information, order processing, and account management.
• Maintain accurate records through data entry and ensure all customer interactions are logged appropriately.
• Utilize Microsoft Office tools to create reports and analyze customer data for continuous improvement.
• Demonstrate excellent phone etiquette while communicating with customers, ensuring a professional demeanor at all times.
• Collaborate with team members to enhance client services and improve overall customer satisfaction.