Customer Support Specialist

at  The Smith Family

• Make a difference to young Australians through supporting their education
• Permanent Full Time position
• Based in Sydney National Office, NSW
  The Smith Family is a children’s education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.
  We are seeking an experienced Customer Support Specialist to join our organisation. Reporting to the Team Leader, Customer Engagement and working alongside dedicated, energised, and passionate team members, this role will provide world-class supporter care and manage a range of admininistrative duties relating to supporter care.

You will be responsible for:

• Providing supporter care to current and prospective sponsors and donors
• Initiating outbound calls to proactively build sponsor relationships and opportunities
• Creating and developing strong relationships with supporters
• Accurately and efficiently managing all database inputs
• Handling a range of telephone enquiries, including donations and sponsorships
• Occasionally handling complex enquiries and complaints
• Providing timely responses to general enquiries through chat or email