Customer Support Specialist at Transcat

, , United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

31.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem Solving, Detail Oriented, Sales, Case Management, Negotiation, Written Communication, Adaptability, Team Collaboration, Time Management, Technology Implementation, Customer Relationship Management, Flexibility, Service Quality, Decision Making

Industry

Computers and Electronics Manufacturing

Description

Overview Who we are— Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? Here’s what Transcat has to offer— Work that matters. A values-based culture where people care about each other and the work they do together. Flexibility Training and development to accelerate learning and career advancement. Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE! Pay range is $21.00 - $31.00 / hr. Summary: Operates within new Customer Support organization as an individual contributor with a high focus on resolving requests of our daily transactional customer base. This is a hybrid sales/service position with a strong balance between phone, email, and case management work. Responsibilities Major Areas of Responsibility: The primary focus area is to drive high quality customer deliverables in pre-sales, negotiation, and post-sales customer functions relating to calibration service support. Measures of success will be surrounding ease of service, timeliness of communication, as well as ability to articulate quality of service and work performed among other periodic performance targets as designated. This is a fast-paced position driven on turnaround and response times to customers, ultimately driving sales and profitability within a low-dollar / high-volume base of business. Good writing skills will be necessary for the successful candidate due to a high volume of written email communication under highly variable circumstances. Flexibility to adapt to training and development on existing legacy systems while being an active contributor to new technology that we’re rapidly implementing to innovate our business. This role is an opportunity to enter at the formation of a new team – this means there will be great latitude towards contributing to a new customer-facing department working in the interest of the future of Transcat’s service business. The ideal candidate will be comfortable with a relationship that is well-balanced between a peer team leader as well as a formal supervisory relationship to service sales management. The successful candidate will predominantly be reactive to leads, support tickets, requests, quotes, status of items – but should also be comfortable in independent decision making to proactively communicate with customers and prioritize work without high levels of supervision. There will be seasonal and business-driven times of demand fluctuation on this team, leading to wide variety in work throughout the year – sometimes serving internal customers throughout the company in addition to customers externally. Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Valid driver’s license & clean driving record Must be detail oriented Education and/or Experience: Minimum of a high school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. For internal Transcat candidates: Familiarity with A+, CalTrak Online, C3, Salesforce.com and other internal applications are highly desirable for this role and are significant factors in the candidacy of existing employees moving into the position. Equal Opportunity and Non-Discrimination Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The primary focus is to drive high-quality customer deliverables in pre-sales, negotiation, and post-sales functions related to calibration service support. The role requires responsiveness to customer requests and proactive communication to prioritize work effectively.