At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers using multiple tools with the goal of providing timely, high-quality resolutions.
The ideal candidate enjoys working in a collaborative, fast-paced environment and excels at prioritizing tasks to complete goals in a timely manner. You leverage open communication with multiple people and departments to get the job done. You are organized, detailed and accountable. You embrace opportunities to learn and identify opportunities for process improvement for the betterment of the organization. You enjoy interacting with customers through multiple channels of communication and expertly navigate challenging interactions with composure and respect.
We are currently seeking a Customer Support Specialist to join our growing organization. We offer comprehensive benefits, an inclusive working environment and the potential for hybrid work. Responsibilities and qualifications outlined below.

QUALIFICATIONS

• 1-2 years experience in a customer service role preferred
• Extraordinary interpersonal skills, high EQ
• Fluent in core Microsoft applications including Windows, Office Suite etc.
• Trucking industry experience preferred but not required
• Experience with Salesforce Service Cloud would be a ‘plus’ but is not required
• Outstanding verbal and written communication skills
• Proven ability to multitask and successfully manage competing, time-sensitive priorities
• A willingness and ability to proactively seek and retain applicable knowledge
• Composure under pressure; the innate ability to keep calm and carry on!
  Learn more about TransPlus, we look forward to hearing from you

• Assist customers via multiple channels of communication including telephone, email and chat
• Document, action, manage and resolve customer requests in a timely, professional manner
• Leverage internal resources including documents, videos and co-workers to increase knowledge and job effectiveness
• Perform technical duties related to TransPlus software troubleshooting and issue resolution
• Coordinate customer environment updates as required
• Work collaboratively with fellow Support Team members to provide exceptional service