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Customer Support Specialist/Travel (Flexible Schedule) at Silver
Huntersville, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Travel Inquiries, Booking Process Guidance, Phone Support, Email Support, Documentation, Time Management, Detail Orientation, Solution Focus

Industry

Travel Arrangements

Description
Job Description: We are seeking a detail-oriented and service-driven Customer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment. In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience. Key Responsibilities: Respond to customer inquiries via phone and email Assist clients with travel questions, reservations, and general support Provide accurate information about destinations, policies, and procedures Deliver professional, friendly, and consistent customer service Follow company standards and operational guidelines Maintain clear documentation of customer interactions Qualifications: Strong communication and customer service skills Previous customer service experience preferred but not required Ability to work independently and manage time effectively Comfortable using computers, email, and online tools Detail-oriented with a solution-focused mindset Interest in the travel industry is a plus What We Offer: Flexible scheduling (part time or full time) Training and ongoing support Growth opportunities within the travel industry Collaborative and supportive team environment
Responsibilities
The specialist will respond to customer inquiries via phone and email, assisting clients with travel questions, reservations, and general support throughout the booking process. Key duties include providing accurate information about destinations, policies, and procedures while delivering professional and friendly customer service.