Customer Support Specialist (VA) at AI Acquisition

, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

8.0

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Email Management, Calendar Management, Document Management, File Management, Communication Tools, Task Management, Project Management, Basic Tech Troubleshooting, Written Communication, Time Management, Organization, Attention to Detail, Problem-Solving, Adaptability

Industry

Business Consulting and Services

Description

About AI Acquisition An AI platform emerged as the global category leader in AI service provider enablement. Operating globally, with the US as its primary market, the unique hybrid of Platform-as-a-Service (PaaS) and AI marketplace has achieved explosive growth by solving a critical pain point: connecting AI agencies with qualified enterprise opportunities at scale. AI Acquisition combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure, delivers immediate value to the platform’s multiple agency customers and small and medium businesses worldwide. We’re revolutionizing the way entrepreneurs build life-changing businesses by brokering AI tools to business owners eager to succeed. At the forefront of the $1.3 trillion AI revolution, we empower our members to earn $500+ per hour with just a few clicks. Whether through our AI Agency Incubator (Self-Guided), AI Accelerator (Done With You), or AI Agency Launchpad (Done For You), we provide the systems, training, and support to help our members achieve rapid success. Hear from our leaders: Jordan Lee, Co-Founder & Chairman, shares insights about the business: Watch here Matthew Jones, CEO, discusses his career progression and personal growth since joining The Growth Partner: Watch here Why Join AI Acquisition? Be part of a cutting-edge company leading the AI revolution, with a proven system that delivers results. Work in a dynamic, remote environment with a team dedicated to transforming lives. Opportunity to grow with a company experiencing rapid growth as we scale to support more members. Make a direct impact on our members’ success, helping them achieve life-changing wins like $60K in 17 days. Surround yourself with exceptionally talented, driven people who are in pursuit of excellence. This isn’t just a job—it’s an opportunity to create a new and better life while working with visionary leaders who are shaping the future of AI-driven business growth. The Role We are seeking Customer Support Specialists (Virtual Assistants) to join our Heartbeat team and play a key role in supporting our community as part of our AI Incubator Team. You will help keep our community engaged, respond to member inquiries, manage communications across Slack and inbox channels, and ensure smooth coordination during beta testing periods. This is a full-time, remote position (40 hours/week) with multiple shift options (see below). If you thrive in a fast-paced environment, love helping people, and enjoy building strong connections with a community, this role is perfect for you. What You’ll Do Support & Engage the Community Respond promptly to community inquiries through the inbox with empathy and professionalism. Monitor and guide conversations in Slack, supporting beta testers and sharing updates. Keep the energy elevated by sparking community engagement and celebrating wins. Solve Problems & Share Insights Gather clear, helpful details from members to pass to the right internal teams. Escalate issues when needed and follow up to ensure smooth resolution. Spot trends and common questions to help us improve and make members’ lives easier. Work as One Team Work closely with your direct manager and head of department to stay aligned on goals. Show up consistently for your assigned shift to give our community reliable support. What We’re Looking For Technical Skills Email & Calendar Management: Efficiently organize inboxes, respond to emails professionally, schedule meetings, and manage reminders. Document & File Management: Create, edit, and organize documents in Google Workspace, maintain spreadsheets, and use clear naming conventions. Communication Tools: Proficiency with Slack, Zoom, Google Meet (setting up meetings, sharing screens, recording sessions). Task & Project Management Tools: Familiarity with Asana, ClickUp, or Notion (assigning and tracking tasks, visualizing progress). Basic Tech Troubleshooting: Resolve login issues, file-sharing problems, or minor tool glitches quickly and adapt to new software when needed. Soft Skills Strong written communication and professional tone. Excellent time management and organization — ability to prioritize tasks and meet deadlines. High attention to detail — double-checking schedules, data, and deliverables. Proactive problem-solving — anticipate needs, handle issues independently, and suggest solutions. Adaptability — comfortable adjusting to new tools, workflows, and shifting priorities. Experience Previous experience in customer support, community management, or virtual assistance is preferred but not required. Shift Schedules Choose from one of the following schedules (consistent week-over-week): Shift 1: Mon–Fri, 8am–12pm (5 days/week) Shift 2: Mon–Fri, 4pm–12am (5 days/week) Shift 4: Tue–Sat, 8am–4pm (5 days/week) Shift 5: Tue–Sat, 4pm–12am (5 days/week) Shift 6: Tue–Sat, 12am–8am (5 days/week) Shift 7: Sat–Mon, 8am–4pm (3 days/week) Shift 8: Sat–Mon, 4pm–12am (3 days/week) Shift 9: Sat–Mon, 12am–8am (3 days/week) Weekend-Only Option: If you prefer 12-hour weekend shifts, we are open to adjusting schedules (6 weekday shifts, 4 weekend shifts) as long as coverage stays consistent. Training & Support You’ll be set up for success with: Group onboarding sessions to ramp up quickly. Guidance on best practices for community engagement and support. Access to tools, FAQs, and continuous guidance from the leadership team. What’s In It for You Competitive Pay: $7–$8/hour (Full-Time – 40 hours/week) Remote Flexibility: Work from anywhere — just bring your energy and a reliable internet connection. Multiple Shift Options: Choose the schedule that works best for your life. Be Part of Something Big: Join our AI Incubator Team and contribute to a fast-growing, innovative community. Skill Growth: Build experience in customer support, community engagement, and communication — skills that can lead to future leadership opportunities. Positive, Supportive Culture: Work with a team that celebrates wins, values your input, and helps you grow. Ready to Join Us? This isn’t just another support job — it’s your chance to be the heart of our community, create positive experiences every day, and grow with a team that’s building something amazing. Apply now by submitting your CV and letting us know which shift you’d love to work. We can’t wait to welcome you to the AI Incubator team!

Responsibilities

The Customer Support Specialist will support and engage the community by responding to inquiries and managing communications. They will also gather insights and escalate issues to ensure smooth resolutions.