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Customer Support Specialist at Weekday AI

, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

600000.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Customer Experience, Problem Solving, English Communication, CRM Tools, Conflict Resolution, Multitasking, Interpersonal Skills

Industry

technology;Information and Internet

Description

This role is for one of the Weekday's clients Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA) Location: Remote / Work From Home Employment Type: Full-Time Working Days: 6 Days a Week (Rotational Week Off) Shift: Night Shift (Rotational) About the Role We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone, email, chat, and other communication channels. Resolve customer complaints and provide appropriate solutions within defined timelines. Maintain accurate records of customer interactions and follow-up actions. Coordinate with internal teams to address customer concerns and ensure timely resolution. Deliver a high level of customer satisfaction through professional and empathetic communication. Meet quality and productivity benchmarks set by the organization. Requirements Graduate in any discipline. Excellent verbal and written communication skills in English. Strong customer service orientation and problem-solving abilities. Ability to work in a fast-paced environment. Basic computer proficiency and familiarity with CRM tools is an added advantage. Willingness to work in night shifts and rotational week-offs. Preferred Skills Strong interpersonal skills. Ability to multitask and prioritize effectively. Positive attitude and willingness to learn. Must-have skills Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone Good-to-have skills Customer Support, Customer Experience

Responsibilities

Handle customer inquiries across phone, email, and chat to resolve complaints and ensure a seamless experience. Coordinate with internal teams to provide timely solutions and maintain accurate interaction records.