Customer Support Specialist with GE at Infotree Global Solutions

Capon Bridge, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Conflict Resolution, Time Management, Communication, Problem Solving, CRM Tools, Ticketing Systems, Empathy, Professionalism, Documentation, Data Protection, SLA Targets, CSAT Goals, Process Improvement, Multilingual, Team Collaboration, Workload Prioritization

Industry

Staffing and Recruiting

Description

For our client in Poland (Warsaw) we are looking for a Customer Support Specialist with GE, to join the team in a hybrid working model. Location: Warsaw Working model: hybrid (2-3 days/week onsite) Contract type: CoE/B2B Project duration: 12 months About the client Our client is a large, family-owned global business best known for producing chocolate, snacks, pet food, and veterinary services. Founded in the early 20th century, it operates across food, pet care, and health sectors, with many iconic consumer brands sold worldwide. It emphasizes long-term ownership, private governance, and guiding principles focused on quality, responsibility, and sustainability. Key responsibilities • Handle customer inquiries through multiple intake channels (Phone, Webchat & Tickets) following established procedures and service guidelines. • Support customers across different countries while ensuring high-quality service delivery and clear communication. • Resolve issues efficiently by using internal systems, knowledge bases, and documented workflows. • Guide customers on processes, tools, and services to promote first-contact resolution and self-service whenever applicable. • Maintain professionalism during challenging interactions and manage dissatisfied customers with empathy and confidence. • Prioritize daily workload to meet SLA targets, CSAT goals, and productivity metrics while ensuring timely responses to chats and calls. • Work collaboratively with team members and support groups to resolve complex cases. • Monitor open cases and proactively update customers on progress or available workarounds. • Maintain accurate documentation and contribute to continuous process improvement. • Identify recurring issues and support root cause analysis of service failures. • Ensure all customer data is handled according to confidentiality standards and data protection laws (GDPR compliance). • Maintain high accuracy in case documentation and system updates. What are we looking for? • Bachelor’s degree or equivalent experience (preferably in Business, Communications, or Customer Service). • 1+ year of experience in a Contact Center / Customer Support / Shared Services environment. • Experience supporting customers via phone, chat, and ticketing systems. • Ability to work with multiple systems (CRM tools, ticketing platforms, internal databases). • Strong ability to follow procedures and handle repetitive tasks with high accuracy. • Excellent conflict resolution and customer interaction skills. • Ability to work under pressure in a fast-paced environment with strong time management skills. • Ability to handle confidential and sensitive customer information responsibly. • Fluency in German, English, and Polish. • Strong communication, listening, and problem-solving skills.

Responsibilities

The Customer Support Specialist will handle customer inquiries through various channels while ensuring high-quality service delivery. They will resolve issues efficiently and maintain accurate documentation, contributing to continuous process improvement.