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Customer Support Specialist with German and English at Mercier Consultancy Group
Athens, Attica, Greece -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

German, English, Customer Support, Communication, Problem-solving, CRM Systems, Technical Support, Interpersonal Skills, Multitasking, Organizational Skills, Teamwork, Computer Literacy

Industry

Business Consulting and Services

Description
Mercier Consultancy Group is seeking a dedicated Customer Support Specialist fluent in both German and English to join our team. This role involves providing high-quality customer service to a diverse client base, ensuring their needs and inquiries are addressed efficiently and professionally. The ideal candidate will be a proactive communicator with excellent problem-solving skills and a passion for delivering exceptional support. Key Responsibilities Provide timely and effective customer support to German- and English-speaking clients via phone, email, and chat. Resolve customer inquiries, complaints, and technical issues with professionalism and empathy. Document and track customer interactions accurately for quality assurance and reporting. Collaborate with internal teams to escalate and resolve complex issues. Stay up-to-date with product knowledge, company policies, and industry trends. Participate in training sessions and continuous professional development. Fluency in both German and English (oral and written) is mandatory. Previous experience in customer support or related roles is preferred. Excellent communication, interpersonal, and problem-solving skills. Ability to handle multiple tasks efficiently in a fast-paced environment. Familiarity with CRM systems and proficiency in using standard computer applications. Strong organizational skills and the ability to work both independently and as part of a team. Professional, patient, and customer-focused attitude. Competitive Monthly Salary Fully Paid Relocation Package Monthly Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Health Insurance And Much More...
Responsibilities
Provide timely and effective customer support to German and English-speaking clients via phone, email, and chat. Collaborate with internal teams to resolve complex issues while maintaining accurate documentation of interactions.