Key Responsibilities:

• Respond to customer inquiries via email, phone, chat, and other channels
• Provide product or service information, resolve issues, and ensure high customer satisfaction
• Prepare, send, and follow up on sales/service quotes to customers in a timely manner.
• Update and maintain accurate customer records in the CRM our internal system.
• Coordinate with sales, technical, and operations teams to ensure quotes meet customer requirements.
• Escalate complex or unresolved issues to the appropriate department /person.
• Track customer interactions and feedback to improve service quality.
• Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via email, phone, chat, and other channels
• Provide product or service information, resolve issues, and ensure high customer satisfaction
• Prepare, send, and follow up on sales/service quotes to customers in a timely manner.
• Update and maintain accurate customer records in the CRM our internal system.
• Coordinate with sales, technical, and operations teams to ensure quotes meet customer requirements.
• Escalate complex or unresolved issues to the appropriate department /person.
• Track customer interactions and feedback to improve service quality.
• Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction.