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Customer Support & Strategy Internship at HP Law
Sant Cugat del Vallès, Catalonia, Spain -
Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Analytical Skills, Problem-Solving Skills, Excel Proficiency, AI Tools, Communication Skills, Collaboration Skills, Customer Experience Improvement

Industry

IT Services and IT Consulting

Description
Analyze customer feedback and product data to identify improvement opportunities. Collaborate with product and support teams to prioritize features based on user needs. Support implementation and testing of AI tools for customer support. Document customer journeys and process improvements. Contribute to evaluating new support technologies. Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field Strong analytical and problem-solving skills; Excel proficiency preferred. Interest in AI tools (chatbots, predictive analytics). Excellent communication and collaboration skills. Passion for improving customer experiences through data and technology. You will be able to choose to either work office-based or hybrid work style. Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. Lunch in the cafeteria. Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga. A NextGen employee Network, which host fun events on a regular basis. Free printing Happy hour - from photographs to large posters. And Hands-on workshops to print with the latest technology - from wall covers to 3D printed models.

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Responsibilities
Analyze customer feedback and product data to identify improvement opportunities. Collaborate with product and support teams to prioritize features based on user needs.