About The Role

As part of our Customer Support team, you’ll help clients get the most out of Streem’s real-time media intelligence platform while supporting the wider team with a range of day-to-day tasks. In this role, you’ll gain hands-on experience across customer service, media monitoring, reporting and SaaS technology, while building the skills and knowledge to grow your career in the media and technology industry.

We’re looking for someone who’s eager to learn, takes pride in their work and enjoys being part of a collaborative team.

Your Day-to-day Responsibilities

• Supporting our customers: Respond to customer questions via phone, email and live chat, helping them navigate the Streem platform and get the information they need.
• Helping customers get started: Assist with setting up customer briefs and getting new clients up and running on the platform.
• Supporting the Account Management team: Help with everyday tasks such as data entry, building and exporting briefs, and testing new product features.
• Creating media reports: Assist with preparing, reviewing and delivering media insights reports for customers and internal teams.
• Working with media content: Help produce transcripts and summaries, prepare media brief documentation, and download relevant media for clients.
• Keeping things accurate: Maintain databases, check the quality of news content on our platform and export data for reporting.
• Sharing ideas and feedback: Work with our Account Management and Operations teams to pass on customer feedback and help improve the platform and customer experience.