Customer Support - Student Position at Wix

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, eCommerce, Information Technology, Information Systems, English Fluency, Interpersonal Skills, Problem Solving, Agility, SaaS, Back-office Platforms

Industry

Software Development

Description

Company Description Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all. We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. Job Description As a Customer Support Specialist, you’ll: Maximize the product value for our merchants and drive customer growth Own and manage client issues, always sharing feedback internally with our Product and R&D teams Help to create and maintain Rise.ai’s public Help Center Collaborate with our Enterprise Account Management team and other cross-functional teams Play an important role in maintaining a working team atmosphere in the office as well as with our global team members Qualifications eCommerce background or experience with eCommerce brands – a big plus! You have a strong affinity for Information Technology or Information Systems You speak English fluently, and can explain complex concepts clearly and concisely when writing and speaking - this is a must You have exceptional interpersonal skills You’re a problem-solver, independent, and agile You’re very familiar with SaaS company work processes Experience in customer support, preferably in a SaaS company, and back-office platforms - a big advantage Additional Information Rise.ai is a leading eCommerce store credit and gift card solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities with a streamlined digital wallet to manage gift cards, rewards, loyalty programs, refunds, cashback, and compensations, that help boost our merchants' customer retention, sales, and repeat purchase rates. City: Tel Aviv Department/Company: Rise.ai

Responsibilities

As a Customer Support Specialist, you will maximize product value for merchants and manage client issues while collaborating with cross-functional teams. You will also help maintain the public Help Center and contribute to a positive team atmosphere.