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Customer Support Supervisor, APAC at CUMMINGS INC

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Customer Service Supervisor to join our team specializing in Customer Support Operations for APAC Aftermarket Team in Derrimut, Victoria, Australia. In this role, you will make an impact in the following ways: Lead the day-to-day operations of the Australian Customer Service team. Oversee case management in Salesforce Service Cloud and call routing through Amazon Connect, ensuring inquiries are handled promptly and professionally. Monitor team performance against key service metrics, coach and support representatives, and provide feedback for continuous improvement. Act as the local connection point between Customer Service, Operations, Supply Chain, and Sales, maintaining strong cross-functional communication. Prioritize issues, guide the team through busy periods, and keep communication flowing between departments and global leadership, especially across time zones. Recruit, train, and schedule team members while fostering a collaborative and high-performing environment.

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Responsibilities

The Customer Support Supervisor will oversee the customer support team in the APAC region. They will ensure high-quality service and support to customers.