Location: Leatherhead, UK (Hybrid: part-office, part-home working)
Contract: Permanent | Full-time (37.5 hours/week)
Salary: £26,500 – £32,000 (dependent on experience)
Holiday: 26 days + 8 bank holidays

ESSENTIAL SKILLS & EXPERIENCE

• Strong experience in customer or technical support.
• Confident working with WooCommerce/WordPress, including products, layout, and user access.
• Comfortable using HubSpot CRM for contact management, ticketing, automation, and reporting.
• High IT literacy and strong troubleshooting instincts.
• Able to manage and support platform integrations.
• Detail-oriented, with great documentation and communication skills.

ABOUT THE ROLE

We’re looking for a highly organised, tech-savvy, and customer-focused Customer Support & Systems Specialist to join our growing team.
In this hybrid role, you’ll be the first point of contact for customer queries and a key systems champion across our business. You’ll manage support tickets via HubSpot, oversee updates and maintenance on our WooCommerce/WordPress website, and help streamline operations through improved automations and platform integrations (including HubSpot, Xero, and Asana).
You’ll also play a key role in our tasting validation schemes—guiding customers through the process, resolving login and data entry issues, and supporting both the technical and sales teams with customer-facing systems.
If you’re the kind of person who loves problem-solving, process improvement, and delivering great service, this could be a perfect fit.