Customer Support Team Lead - DACH at 3Shape

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Team Management, Communication Skills, Leadership Skills, Organizational Skills, Time Management, Coaching, Escalation Management, Collaboration, Performance Monitoring, German Language, English Language

Industry

Medical Device

Description

About us 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we continue to grow, hire, and take care of our employees, even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities. About the role: We are looking for a Customer Support Team Lead with strong communication skills and the desire to make a difference for the customer and the company. Areas of responsibility: Management and development of the support team and overall coordination of service delivery performance, ensuring a high level of customer service Working with key resellers to ensure overall satisfaction with support services Create and maintain an inspiring team environment with an open communication culture Support day-to-day operations and drive internal support projects and initiatives Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Escalations management Collaborate with other departments To succeed in your role, you should possess the following skills and competencies: Experience in the Customer Support function, minimum 4 years Experience as Customer Support Team Lead/Supervisor Strong verbal and writing skills (B2 level) in English and fluent German Understanding of customer support key performance indicators Excellent communication and leadership skills Organizational and time-management skills Ability to work independently with limited direction and supervision Experience teaching, coaching, or training others Positive attitude to work and working tasks Being part of us means: Meaningful work that helps to change the future of dentistry Work in a unique professional, friendly and supportive environment Constant professional growth and development A healthy work-life balance Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc Breakfasts and lunches in the office Good working conditions in a comfortable office in UNIT.City A parking lot with free spaces for employees Occasional business trips to Western Europe Opportunity to become a part of the success that 3Shape has created over the past 25 years.

Responsibilities

The Customer Support Team Lead will manage and develop the support team while ensuring high levels of customer service. They will also work with key resellers to maintain satisfaction and support day-to-day operations.