We’re looking for an experienced and inspiring Customer Support Team Leader to join our team. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role in coaching the team, optimising support processes, and ensuring service excellence across every interaction.
If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you.

• Lead and inspire a team of Customer Support Advisors and Specialists to consistently deliver empathetic, solution-focused support
• Mentor team members, building their skills in communication, problem-solving, and service delivery
• Foster a growth mindset and culture of continuous learning and improvement
• Organise team schedules and tasks to ensure optimal staffing and excellent customer service
• Monitor quality of service through regular reviews and performance metrics (CSAT, first-time fix, response times, etc.)
• Manage escalations, resolving complex queries with care and urgency
• Champion the voice of the customer internally—identify trends and pain points and collaborate across teams to drive service improvements
• Continuously refine processes and troubleshooting procedures to improve efficiency and customer satisfaction
• Support the Head of Customer Support with ongoing strategy and service development